Privacy Policy

Information We Collect

soliviontera collects various types of information to provide and improve our zero-based budgeting services. We're transparent about what we collect and why we need it.

How We Use Your Information

Your information helps us deliver effective zero-based budgeting education and maintain our platform's quality. Here's exactly how we use what we collect:

• Course Delivery: We use your contact information to send course materials, schedule notifications, and provide access to our budgeting learning platform.
• Platform Improvement: Usage data helps us understand which budgeting tools and features are most helpful, allowing us to enhance your learning experience.
• Communication: We'll send you important updates about your courses, new budgeting resources, and occasionally information about additional learning opportunities.
• Support Services: When you contact us for help, we use your information to provide personalized assistance with our budgeting tools and methods.
• Legal Compliance: We may use your information to comply with applicable Australian privacy laws and regulations, including responding to lawful requests from authorities.

We don't use your personal information for automated decision-making that would significantly affect you. All communication preferences can be managed through your account settings or by contacting us directly.

Information Sharing and Disclosure

soliviontera takes a conservative approach to sharing your personal information. We only share your data in specific, limited circumstances that directly support your learning experience or legal requirements.

Service Providers: We work with carefully selected partners who help deliver our services. This includes our payment processor for course fees, email service provider for course communications, and hosting provider for our learning platform. These partners can only use your information for the specific services they provide to us.

Educational Partners: As we're affiliated with TAFE Brisbane, we may share relevant educational information with institutional partners when it directly relates to your learning progression or certification requirements. This sharing is always done with your knowledge and consent.

Legal Requirements: We'll disclose personal information if required by Australian law, court order, or to protect the safety and rights of our students and staff. This might include responding to subpoenas or working with law enforcement when necessary.

Your Privacy Rights

Under Australian privacy legislation, including the Privacy Act 1988, you have several important rights regarding your personal information. We're committed to helping you exercise these rights effectively.

To exercise any of these rights, contact our privacy team using the details provided at the end of this policy. We'll respond to all requests promptly and won't charge fees for reasonable requests.

Data Security and Protection

Protecting your personal information is a top priority for soliviontera. We've implemented comprehensive security measures that align with Australian privacy standards and international best practices.

Technical Safeguards: Our systems use industry-standard encryption for data transmission and storage. All personal information is stored on secure servers located in Australia, with regular security updates and monitoring. We use multi-factor authentication for staff access and maintain detailed access logs.

Physical Security: Our offices at TAFE Brisbane Southbank Campus have controlled access systems, and any physical documents containing personal information are stored in locked facilities with limited access.

Staff Training: All soliviontera team members receive regular privacy training and are bound by confidentiality agreements. We maintain a culture of privacy awareness and have clear protocols for handling personal information.

Incident Response: In the unlikely event of a data breach, we have procedures to quickly assess the situation, contain any issues, and notify affected individuals within 72 hours as required by Australian privacy law.

Data Retention and Deletion

We keep your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by Australian law and educational standards.

Active Students: While you're enrolled in our zero-based budgeting courses, we retain all necessary information to provide your education and support services. This includes course progress, assessment records, and communication history.

Completed Courses: After course completion, we keep educational records for seven years as required by Australian educational standards. This includes certificates, assessment results, and enrollment information that may be needed for future verification.

Marketing Communications: If you've subscribed to our newsletters or updates, we'll keep your contact information until you unsubscribe. You can update your preferences or opt out at any time through the links in our emails.

Inactive Accounts: If you haven't engaged with our services for three years, we'll contact you to confirm whether you want to maintain your account. Without response, we'll begin the process of anonymizing or deleting your personal information.

When we delete personal information, we use secure deletion methods that make recovery impossible. Some information may be retained in anonymized form for statistical analysis and service improvement.

International Data Transfers

soliviontera primarily processes and stores your personal information within Australia. However, some of our carefully selected service providers may operate internationally, which could involve transferring your data outside Australia.

When international transfers are necessary, we ensure appropriate safeguards are in place. This includes working only with providers in countries with adequate privacy protections or implementing additional contractual safeguards that meet Australian privacy standards.

Our main international service providers include our email communication platform (servers in Singapore) and our payment processor (which may process transactions through secure international networks). These providers maintain security standards equivalent to or exceeding Australian requirements.

Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance your browsing experience and help us understand how people interact with our zero-based budgeting resources.

Essential Cookies: These are necessary for our website to function properly. They enable core features like secure login to your course dashboard and remembering your preferences during your session.

Analytics Cookies: We use analytics tools to understand which parts of our website and learning materials are most helpful. This information helps us improve our budgeting courses and identify areas where students might need additional support.

Preference Cookies: These remember choices you make (like language settings or course categories you're interested in) to personalize your experience on future visits.

You can control cookie settings through your browser preferences. Disabling certain cookies might limit some website functionality, but won't prevent you from accessing our core educational content.

Changes to This Privacy Policy

We review and update this privacy policy regularly to ensure it reflects our current practices and meets evolving privacy standards. Any significant changes will be communicated clearly to all users.

When we make important updates, we'll notify active users by email and post a notice on our website homepage. For minor clarifications or administrative changes, we'll update the "Effective Date" at the top of this policy.

We encourage you to review this policy periodically, especially before providing any new personal information or when you notice the effective date has changed. Your continued use of our services after policy updates indicates your acceptance of the revised terms.

Contact Information for Privacy Matters

Our privacy team typically responds to inquiries within two business days. For complex requests involving data access or deletion, we may need up to 30 days to provide a complete response, as required by Australian privacy law.

If you're not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Visit oaic.gov.au for information about the complaints process.

We're committed to working with you to resolve any privacy concerns promptly and fairly. Your trust is essential to our mission of providing effective zero-based budgeting education to the Australian community.